The NBN installation Part 2: On installation day

Many of our customers ask us what they should expect with the nbntm installation process and while it differs for a lot of customers, we’ve come up with a series of posts to give you some insight on the process and what to expect. Check out part 1, or read on for part 2

In our previous post, The NBN installation Part 1: Prior to installation day, we gave you an overview of what will happen leading up to the day of installation. The installation day has arrived, and the following is what you can expect:

The technician will arrive during the timeframe you were provided after submitting your order. As we mentioned in part 1, technicians may not call prior to their arrival or to let you know roughly what time they’ll arrive so expect them to arrive within the time-frame window.

 

When the technician arrives

As with any contractor that arrives to perform work at your premise, you should request to see their identification. They should also walk you through what may be required for the installation.

At this point, you can discuss with the technician the preferred location of any equipment related to the nbntm installation. Keep in mind, if your chosen location results in what is called a ‘Complex Installation’, the technician will provide a quote to you for the additional costs incurred outside of a standard installation.

 

What will the technician will do on the day?

What the work the technician performs on the day depends on the technology type that nbntm have rolled out in your area and ‘Service Class’ of you premises (the current ‘nbntm’ status of your premises).

Depending on the ‘Service Class’ of your premises, they may;

  • install a ‘lead-in’ cable from the communications pit or utility pole outside your premise;
  • install a Fixed Wireless Antenna to the outside of your premise; or
  • install a Network Termination Unit (NTU) inside your premises.

During this process, the installer may need to make modifications to your premise, including fixing the required hardware to the interior and exterior.

Most nbntm technicians will install your modem/router for you; however some may leave this for you to do yourself. We provide instructions on how to install our modems with all nbntm technology types making it simple for you.

In addition, the technician should clean up after installation and they may show you the work that has been completed.

 

Can I specify the location of my NBN equipment?

When the nbntm technician arrives, you should discuss with them the most appropriate location for any nbntm equipment, which may include a Network Termination Unit (NTU), Wall Plate or both.

 

What happens if there is an issue on the day?

If the technician comes across an issue when attempting to connect the nbntm to your premise, they may need to request to reschedule a connection date & time. They won’t do this with you directly instead, they’ll notify nbncotm of the issue so they can reschedule with us. We will then communicate the new date and time to you.

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