Important information on transferring your mobile number to innoTel.
To protect customers from unauthorised or fraudulent mobile number porting, innoTel have introduced new measures to ensure mobile numbers transferred or ported to innoTel, pass through additional identity verification checks, which you agree to undertake.
What should I do if I believe my number has been fraudulently ported?
In the event you believe your mobile number has been fraudulently ported or transferred, you should immediately:
I. contact the Australian Federal Police and/or the relevant State or Territory Police; and
II. contact government services that support customers whose mobile service number is the subject of an unauthorised port. Currently these kinds of services include Scamwatch (https://www.scamwatch.gov.au/) and IDCARE (https://www.idcare.org/);
III. contact your financial institutions; and
IV. change passwords for all important account including internet banking, email account and social media passwords.